Comprehensive ticket support system for customer service
Follow these subcommands in the recommended order for proper setup:
Enable or disable the ticket support system
/support enable <enabled>/support enable true/support enable falseTurn the ticket system on or off for your server. Must be enabled before other features work.
Add a new support category with assigned staff roles
/support category add <name> <role1> [role2] [role3]/support category add "Technical" @TechSupport @Developer/support category add "Billing" @FinanceCreate support categories like "Technical", "Billing", etc. Assign up to 3 staff roles who can see tickets in this category.
Create the support button in current channel
/support config setup/support config setupCreates a support button message in the current channel. Users can click this button to create tickets.
Set auto-close timer for inactive tickets
/support config timer <days>/support config timer 7/support config timer 14Set how many days of inactivity before tickets are automatically closed (1-30 days).
Remove a support category
/support category remove <name>/support category remove "Technical"Delete a support category. This won't affect existing tickets but prevents new tickets in this category.
List all configured support categories
/support category list/support category listView all your support categories and their assigned staff roles.
Set ticket priority level (staff only)
/support priority <ticket> <priority>/support priority 123 high/support priority 456 mediumSet priority for tickets: high (🔴), medium (🟡), or low (🟢). Helps staff prioritize support requests.
Add staff member to a specific ticket
/support staff add <ticket> <user>/support staff add 123 @ModeratorAdd additional staff members to a ticket for collaboration or escalation.
Remove staff member from a specific ticket
/support staff remove <ticket> <user>/support staff remove 123 @ModeratorRemove staff members from a ticket when they're no longer needed.