Privacy Policy

Your privacy matters to us. Here's how we collect, use, and protect your information when you use PixelPal.

Last updated: January 2025

Quick Summary

PixelPal is a Discord bot that helps manage your server. We only collect data necessary to provide our services, never sell your information, and you can request deletion of your data at any time. We comply with Discord's Terms of Service and respect your privacy.

What Information We Collect

Discord Data

  • Server information (server ID, name, member count)
  • User information (user ID, username, roles within servers where PixelPal is present)
  • Message data for features like activity tracking and moderation (message IDs, timestamps, channel IDs)
  • Reaction data for reaction role features

Usage Data

  • Commands used and their frequency
  • Feature usage statistics
  • Error logs and performance data
  • Bot configuration settings

Automatically Collected Data

  • Server join/leave timestamps
  • Command execution timestamps
  • Basic analytics to improve our service

How We Use Your Information

To Provide Our Service

  • Process bot commands
  • Maintain leaderboards and statistics
  • Send welcome/goodbye messages
  • Manage reaction roles

To Improve PixelPal

  • Analyze usage patterns
  • Fix bugs and improve performance
  • Develop new features
  • Ensure security and prevent abuse

Data Sharing and Disclosure

We DO NOT sell or share your data, except:

  • With Discord: As required by Discord's API and Terms of Service
  • Legal Requirements: If required by law, court order, or to protect our rights
  • Service Providers: With trusted third parties who help us operate PixelPal (under strict confidentiality agreements)
  • Business Transfer: In the event of a merger, acquisition, or sale of assets (users will be notified)

Data Retention

Active Data: We retain data as long as PixelPal is in your server and the data is necessary for our services.

After Removal: When PixelPal is removed from a server, we delete server-specific data within 30 days.

Logs and Analytics: Anonymized usage data may be retained for up to 12 months for service improvement.

Your Rights

Access & Portability

Request a copy of your data that we have collected.

Deletion

Request deletion of your personal data (subject to legal requirements).

Correction

Request correction of inaccurate or incomplete data.

Opt-out

Remove PixelPal from your server to stop data collection.

Security Measures

We implement industry-standard security measures to protect your data:

  • Encrypted data transmission and storage
  • Regular security audits and updates
  • Limited access to data on a need-to-know basis
  • Secure hosting infrastructure
  • Regular backups with encryption

Children's Privacy

PixelPal is not intended for use by children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately and we will delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of PixelPal after any changes constitutes acceptance of the new Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or want to exercise your rights, please contact us:

Contact From: Click here

Discord: Join our support server (link in bot profile)

Response Time: We typically respond within 72 hours